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Customer Serivce
Our goal is to do all that we can to ensure that you have a positive experience. If you don't find the answers you're looking for included in the FAQs below, or you have a question about any of our offerings, please shoot us a message and we'd be happy to assist you!
How Do I Pay?
Payments are to be sent to orders@vancitymushroom.com after checkout. Or in cash for local deliveries
When Will I Recieve My Order?
Orders are shipped with Canada Xpress Post and arrive in 1-5 business days depending on your location
Where Are Your Mushrooms Grown?
All of our mushrooms are lovingly cultivated on Vancouver Island in BC
What Kind Of Mushroom Should I Get?
There is no one answer to this question. We suggest reading the product descriptions, our blogs and feel free to reach out to us if you need some guidance
Are The Chocolates Vegan?
The coconut cranberry and dark chocolate flavours of chocolate are both made 100% vegan, the other flavours contain both honey and a small amount of dairy
Is The Packaging Discreet?
Yes! The package arrives as would any other package from Canada Post and we use traditional kraft packaging and minimal labeling for all of our orders
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